Privacy Policy

First version: 04/28/2023
Last updated: 12/10/2024

Callyope is a voice analysis application whose objective is to monitor symptom changes for patients suffering from psychiatric disorders.

Callyope values your privacy. This privacy policy governs how we collect, use, transfer, and store your personal data. Your data will not be used for advertising purposes or sold to private companies. We apply the highest security and privacy standards to protect your data.

Please take the time to review our privacy practices, and feel free to contact us at contact@callyope.com if you have any questions.The person responsible for processing your personal data is Rachid Riad (rachid@callyope.com), CTO of Callyope.

1. Your consent

All data is collected based on consent. Callyope ensures the validity of your consent by explaining the terms of use when the application is downloaded and your account is created. You can withdraw this consent at any time.

2. User’s access on the application

In the Callyope application, there are 2 types of users: the subject and the investigator. When you log into the application, your access will depend on your status:

• - If you are the research subject, you will have direct access to the sessions to be completed for the study.
• - If you are the investigator, you will also see the list of all participants included in the study.

3. The data you share in Callyope

What data do we collect?

We collect data in compliance with European and French laws to ensure optimal service use.

Callyope collects only data necessary for the service and features you have authorized in the paper consent form. This includes:

• The email address and/or username to log in to your account
• Questionnaire responses and scores
• Voice recordings
• Some activity or health data available on your phone, provided you have given prior authorization. This includes distance traveled, steps taken, sleep duration, calories burned, and floors climbed.

When do we collect your data?

We collect your email address when creating your Callyope account to identify you in the app.

Answers to questionnaires and the associated scores, as well as voice recordings are transferred in real-time. In some rare cases, they may be stored locally on your phone if there is a loss of internet connection. These files are automatically deleted once the connection is restored and the files are sent to the server.

We store these data with providers who are Health Data Hosting certified (HdS in French).

We collect information about interactions and activities performed with your collected data and we secure them on our secure clouds (HdS).

We keep connection logs to monitor Callyope’s traffic and protect you from potential cyber attacks.

4. Integration with physical activity and health applications

Required permissions for the application

Callyope requires permissions to read and write health data from other applications. Only necessary permissions will be requested.

• Apple Health Permissions (iOS only): Callyope requires permission to read or write data collected from "Apple Health" on your phone. Therefore, the "Apple Health" app must be installed. Callyope only requests information approved by you when signing the consent form. However, you can still limit the information we receive by adjusting your account settings in "Apple Health."
• Android Permissions: Callyope requires permission to read and/or write the ‘activity recognition’ data on your phone. This is requested only and only if you had it checked on the consent form.

5. Processing your data

Only necessary data is collected and processed. They will be neither sold to private companies nor used for advertising.

6. Data storage

How do we store your data?

Data is encrypted and stored in a certified Health Data Hosting provider (HdS) whose servers are located in France. These encrypted data are pseudonymized and cannot be used by third parties.

How long do we store your data?

Data is stored on Callyoper’s servers until you request to remove/change them or after 3 years of account inactivity on the application.

7. Your rights regarding your data

Access to your data

• You can securely access your data within the Callyope app.
• You can also request an export of your data. This process requires up to one week for decryption, structuration before they could be sent to you.

Data correction

You may request data corrections at any time. Passwords can be directly changed in the app.

Data deletion

You can request at any time the deletion of your personal data by emailing contact@callyope.com with your account email and name.

Right to data portability

You can request a copy of all the data you provided to Callyope by emailing contact@callyope.com with "Right to Data Portability" in the subject line.The right to data portability also involves granting access to your data to another investigator.

What happens when Callyope wants to delete your data?

If your data is deleted by Callyope, you will receive an email to inform you. You can exercise your rights within the timeframe specified in the email.

Withdrawal of consent

You may withdraw your consent at any time by emailing us at contact@callyope.com. We will remove your data from our servers.

8. Data recipients

Who are the recipients of your data and why?

Only Callyope is responsible for storing and analyzing your data to calibrate its prediction model.

Your personal account data is not shared or sold to commercial or advertising entities.

9. Modifications to our privacy policy

This privacy policy may occasionally be updated. We will inform you via the application or email.